Avik Das
Service Manager | Cloud Ops Analyst | Driving Scalable SaaS Delivery | AI Agent Builder via n8n | Cybersecurity | Strategic Thinker in Project Execution
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Professional Summary
For the past 14 years, I've worked in fast-paced, high-impact environments—often in roles where big-picture strategy had to meet real-world challenges. It's taught me how to stay grounded while still thinking ahead and getting things done.
Currently at Esko as Service Manager with 2+ years in cloud operations, SaaS delivery, ITSM, and project management. Skilled in end-to-end SaaS lifecycle—from platform monitoring and license management to cloud procurement and incident resolution.
Location
Bengaluru, Karnataka, India
Experience
15+ years in IT operations and service management
Core Competencies
Cloud Operations
Expert in hybrid cloud environments, SaaS delivery, and platform monitoring using Site24x7 and AppDynamics.
Cybersecurity
SOC operations, SIEM implementation, and security information management across enterprise systems.
ITSM Excellence
ITIL-certified practices in service management, CMDB operations, and configuration management processes.
Automation & AI
Building AI agents via n8n, PowerShell automation, and driving efficiency through intelligent workflows.
Technical Toolkit
Platforms & Tools
  • Site24x7 & AppDynamics
  • Salesforce CRM & Coupa
  • JIRA, Asana, Confluence
  • ServiceNow & BMC Remedy
  • Power BI & PowerShell
Specializations
  • Security Operations Center (SOC)
  • SIEM Implementation
  • Cloud Procurement
  • Incident Resolution
  • License Management
Current Role: Esko
Service Manager | April 2023 - Present
Service Management
Leading IT Service Management operations with 14+ years of experience supporting Configuration Management processes and ITSM tools.
Global Enterprise Support
Proven success supporting global enterprise clients, driving uptime, automation, and cross-team efficiency in hybrid cloud environments.
Compliance & Best Practices
Ensuring compliance with ITIL best practices while maintaining IT asset data integrity and supporting CMDB operations.
Career Journey
1
Esko - Service Manager
April 2023 - Present | Leading cloud operations, SaaS delivery, and ITSM excellence for global enterprise clients, Knowledge management.
2
Tata Consultancy Services - IT Services Specialist
April 2019 - January 2023 | Delivered comprehensive IT service management and operations support, Knowledge manager.
3
TCS - Learning & Development Consultant
March 2017 - February 2019 | Developed training programs and enhanced team capabilities.
4
TCS - Quality Assurance Specialist
March 2014 - April 2017 | Ensured quality standards across IT service delivery.
5
MetLife - IT Specialist
May 2011 - December 2013 | Managed service operations and technical support.
Professional Certifications
Foundation of Project Management from Google
A concise introduction to core project management principles, tools, and workflows, equipping learners with the basics to plan and manage projects effectively.
AWS Cloud Practitioner Essentials
Comprehensive understanding of AWS cloud services and architecture.
Cloud Security & Audit Fundamentals
Multi-cloud security expertise across AWS, Microsoft Azure, and Google Cloud platforms.
SOC Member Certification
Security Operations Center expertise in threat detection and incident response.
Cybersecurity Professional Certification from Google
A practical introduction to essential cybersecurity concepts, tools, and threat-prevention techniques, preparing learners for entry-level security roles.
Machine Learning with Python
Foundations certification demonstrating expertise in AI and machine learning technologies.
Key Achievements
Enterprise Scale
Successfully supported global enterprise clients across multiple time zones, ensuring 24/7 service availability and rapid incident resolution.
Automation Excellence
Drove efficiency through PowerShell automation and AI agent development, reducing manual workload and improving response times.
Cross-Team Leadership
Led war rooms and coordinated cross-functional teams during critical incidents, maintaining service continuity and client satisfaction.
Education & Foundation
Techno India
[College]
Bachelor of Technology
Electronics and Communications Engineering
Score : 7.36 DGPA
Tenure: 2005 - 2009
The Assembly of God Church School
[High School]
Science - Computer Science
Score: 66.33%
2003 - 2005
Let's Connect
Ready to Collaborate
Bringing 14 years of expertise in cloud operations, service management, and strategic IT leadership. Passionate about driving innovation, building efficient systems, and creating value for enterprise clients.
Interests: People, Chess & Animals
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